Refund & Returns Policy
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To be eligible for a return, your item must be:
- Purchased within the last 30 days
- Unused
- In the same condition that you received it
- In the original packaging
- You received a Return Merchandise Number (RMN) from us
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Late or Missing Refunds
- First check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
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Sale Items
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Exchanges
- Please notify us at support@ladycimonnecandleco.com within 72 hours for assistance
- Include photos of the damage or issue with your item
How we package our products:
- Shipping/Packing Paper
- Bubble Wrap
- Packing Peanuts
However, we all are aware that sometimes that packages in transit can often take some hits.
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Since our packages are sent via USPS Priority Mail, they are insured. Although we are not responsible for USPS handling of packages, If you received a damage package or item, please contact us immediately and we will file a claim with USPS to get reimbursed for the shipping and damages.
Please follow steps below to help us help you:
- Take photos showing the extent of the damage
- Email proof of damage to support@ladycimonnecandleco.com with your order number
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If you believe you package has either been lost or stolen, please contact us within 48 hours of the delivery confirmation but did not receive the package.
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Please be advised that there are occasions where USPS is holding the package for pickup but incorrectly marks and does not leave a notice. We recommend checking with your local Post Office to see if they are actually holding your package for pickup.
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Unfortunately, USPS may not allow you to file a claim as they have fulfilled their duty to deliver the package. You will need to file a complaint with the US Postal Inspector that investigates mail theft and file a police report with your local police department to notify them of the theft. Please click here to learn more.
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If you have any additional questions or concerns, please contact us at support@ladycimonnecandleco.com. Thank you!